# Tech Support: “Thank you for calling customer service, and how may I help you?” # Customer: “I can’t get it to do.” # Tech Support: “Excuse me, ma’am?” # Customer: “I can’t get my Internet to do.” # Tech Support: “Let’s check your setup.” # Customer: “Okey dokey.” # Tech Support: “Are you at your desktop?” # Customer: “Yes.” # Tech Support: “Do a double click on the ‘My Computer’ icon.” # Customer: “I don’t see that one.” # Tech Support: “What screen are you on, and what does you desktop look like?” # Customer: “Wood.” # Tech Support: “What’s on your screen, ma’am?” # Customer: “A bunch of names.” # Tech Support: “Like what?” # Customer: “Bill, George, Larry, Jim.” # Tech Support: “What screen are you on?” # Customer: “I am on the one I’m on. I need to go get my daughter. She’s the computer guru of the family.” # Tech Support: “Great, thank you.” # April: “Hi, I’m April, and you are?” # Tech Support: “Mike.” # April: “Mike. Cool, dude.” # Tech Support: “Are you at your desktop?” # April: “You will have to excuse my mother. She’s a little dense.” # Tech Support: “No problem.” # April: “How old are you?” # Tech Support: “300 years old. I’m the ‘Highlander.’ Um, would you do a double click on the ‘My Computer’ icon?” # April: “Sorry, I don’t see that one.” # Tech Support: “What do you see?” # April: “Bill, George, Larry, and Jim.” # Tech Support: “What version of Windows are you using?” # April: “Ninety-something I guess.” # Tech Support: “Erm. Shut down the computer and reboot.” # April: “Ok….” (pause) “Done.” # Tech Support: “What does your screen say? # April: “Bill, Larry, Jim, Barbie, and Wimper.” # Tech Support: “Just for kicks, do a double click on ‘Bill,’ and see what happens.” # April: “What is this?” # Tech Support: “What did it do?” # April: “It now has little folders: modems, devices, etc.” # Tech Support: “Why was your ‘My Computer’ icon named Bill?” # April: “I wanted to name it something cute. Did I screw up?”
Comments(0)